VENM Bug Reports

Re: Vista x64 - VNCScan Crashes - Debug info included in post

rondelv — Fri, 30 May 2008 20:48:07 GMT

It is strange that I get the UAC prompt and others do not.

The original install on my Vista x64 machine was the version of VNCScan that would crash (2008.4.4). Right from the onset, whenever I would start vncscan.exe I would get the UAC prompt. It is during this time that I tried the compatibility options. Based on the VNCScan web site, I left the "Run as administrator" option checked.

Then I uninstalled (using just the app's uninstaller) the 4.4 version and installed the interim version with x64 support. I did not need to re-enter my license key and, the "Run as administrator" setting was remembered. Still, the UAC prompt occurred everytime. Then I noticed the latest version, 2008.6.1.

This time I did an app uninstall in the usual fashion. I also manually pruned any leftovers....folders, files, registry entries.

I then installed 2008.6.1. This time I did need to re-enter my license key, however, there was obviously still something left over from the previous installs since this install let me know I only had 8 days left on my trial. Odd...I says to myself.

With 2008.6.1 installed and my license key entered, and with NO compatibility options set for for my user session or for all users, I still get a UAC prompt whenever I start VNCScan.

I'm open to suggestions.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

Steve — Fri, 30 May 2008 16:17:49 GMT

I haven't seen that, either. It's possible that the compatibility option to always run as Administrator is checked. You can check this by right-clicking on vncscan.exe and choosing properties.

Really, the only thing that I know of where UAC becomes a problem with VNCScan is if you are storing your data on a network share. If anyone else sees a problem where UAC is getting in their way, please let me know.

I'll edit that recommendation on the website if I don't get any more reports. It was put up there when Vista was new and there were a lot of issues that UAC was causing. I think they are mostly a thing of the past, though.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

onetimer — Fri, 30 May 2008 16:04:51 GMT

Strange
My UAC is enabled and I never get a prompt when running vncscan.exe in Vista x64.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

rondelv — Fri, 30 May 2008 15:29:05 GMT

Well, it's not a passion for UAC, just that, I believe that UAC is not as bad as it is portrayed.

As far as the issue with VNCScan on Vista (x64 in my case), vncscan.exe will not start without getting the UAC prompt. I have tried all manner of the Vista compatibility settings and I have not yet found any that do not cause the UAC prompt when vncscan.exe tries to start.

Given that VNCScan now runs on x64 without crashing (which is great I might add...thanks), having to live with the UAC prompt is nothing more than a minor inconvenience. However, I'd still like to see VNCScan be able to start without getting the prompt.

Ron....

Re: Vista x64 - VNCScan Crashes - Debug info included in post

Steve — Wed, 28 May 2008 22:59:33 GMT

I understand your passion for UAC in Vista. What problem are you having with VNCScan that will not work with UAC turned on? I'll help you through them. If there's a possible solution, we'll find it.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

rondelv — Wed, 28 May 2008 22:27:13 GMT

Version 2008.5.22 is working on Vista x64.

Now, it's time to fix the UAC issue instead of saying that UAC is bad and recommending it be turned off. It is wrong to suggest such a thing. UAC works fine and rarely occurs on my machine now that final configuration and tweaking are complete. Windows Vista and UAC are not going anywhere anytime soon. If other small application vendors and even freeware creators can make their apps work with UAC, so should VNCScan be able to be made to work with UAC.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

onetimer — Tue, 27 May 2008 21:22:32 GMT

Yes x64 is working better now.

My restore gave me all groups but only gave me half of my workstations. Second restore erased everything. Reboot, restore, close app, open app, and all were back.

I'm noticing XML files are showing up in both Program Files and Program Files (x86) after the restore and when adding new workstations.

I also can't deploy VNC to a new workstation.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

NordicNINE — Tue, 27 May 2008 16:13:15 GMT

Still getting this problem (http://talk.vncscan.com/forums/thread/2460.aspx) though.

I tried to deploy to a new PC and then teh workstations group disapeared and the workstations.xml file was 0 bytes.
I restored it to a previous version and all was fine again, but this happens at least 2-3 times a week.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

NordicNINE — Tue, 27 May 2008 16:06:59 GMT

So far so good here.

I loaded the new version yesterday and I can change preferences/support files locations, and add/change devices, etc...

Re: Vista x64 - VNCScan Crashes - Debug info included in post

Steve — Thu, 22 May 2008 21:04:04 GMT

You can download the version 2008.5.22 from here and that should solve this problem.

Notice that we've switched to a more reliable setup builder so you'll need to manually uninstall your old version before installing this one for maximum stability.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

Steve — Thu, 22 May 2008 18:56:45 GMT

Good News! I have resolved the x64 bug today. I am packaging up a test release. I'll post it here shortly...

Re: Vista x64 - VNCScan Crashes - Debug info included in post

rondelv — Fri, 16 May 2008 13:54:14 GMT

Steve,

Any target date for the next maintenance release with hopefully this fix?

For the time being I'm running VNCScan in a virtual machine but I'd prefer to run it directly on my Vista x64 host machine.

Thanks.

Ron....

Re: Vista x64 - VNCScan Crashes - Debug info included in post

onetimer — Tue, 13 May 2008 22:09:33 GMT

Oh man, if the next release fixes the Vista x64 issue I will be in a world of bliss.

Put me in the list of beta testers if you need some help Steve.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

rondelv — Mon, 12 May 2008 19:18:23 GMT

If you'd like, I'd be happy to beta test the recompiled version(s) before actual release.

I like the software and anxious await the resolution.

Re: Vista x64 - VNCScan Crashes - Debug info included in post

Steve — Mon, 12 May 2008 18:29:42 GMT

Hi Ron,

The UAC on windows Vista was poorly implemented. Unlike other platforms that elevate your UID to perform administrative functions, Vista hands the process off to another UID session that does not have all of the resources that your personal UID has such as mapped drives or authenticated network shares. I understand and sympathize that you disagree with the statement and I welcome any feedback that you can provide that makes it easy for UAC to work well with network shares and the various other headaches that it creates.

The Vista x64 bug in VENM is a particularly pesky one and your error dump has given me some clue as to the cause. It looks like one of the components have been compiled for x86 and needs to be tracked down and recompiled for x64.

I hope to have this done in the next maintenance release.