Bozteck VNCScan Community

I would try running VNCScan as Admnistrator.  It shouldn't have this problem but I know that this is something that would fix it.

Hi Alan,  I'm sorry about that.  The last thing that we wanted to happen was to annoy customers!  We thought that placing the date that the free upgrades will expire upon in the same email that contains the unlock keys would be enough warning.    We're finding, however, that it's likely too low down in the message and that ...

This has been verified.  It appears to be a bug with the new UltraVNC viewer.  I'll bring that to the UltraVNC developer's attention.

That's a relief!  This happens to you often?

Hi Erik,  Can you please email a serial number that is not working to support@vncscan.com and reference ticket number 199?

This is generally the the symptom of using a serial number that has had the free upgrade period expire to unlock a new version.  The free upgrade period is one year after the purchase for regular admin licenses and two years for a site license.  Could that be the case?If you send your serial keys to support@vncscan.com, we can check to ...

This is an excellent idea!  I'm thinking something like the finder in OS X.

Hi Kanson,  Yea, we're aware of that bug in UltraVNC.  It is supposed to be fixed with their next version.  The strange thing is that if you manually set that setting on the server, it works.  It just seems to ignore it when set during deployment (sometimes).

Hello Erikua,  We would love to help you.  I haven't seen any emails to support that have gone unanswered but obviously something happened.  I apollogize for the confusion.  How can I help?Perhapes there was a reply to your emails that is being caught by your junk email filter? 

Ha!  Yea, we used to do that to each other in a Windows certification class that I took a few years ago.  Every student was an ''Administrator'' on every computer in the classroom.  Good times.