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Feature to allow location of computer via "Find" box

  •  05-20-2008, 9:06 PM

    Feature to allow location of computer via "Find" box

    Such as that found in AD.

    e.g. a user rings me and needs hellp with their PC. The only information they're going to be able to provide me with from their end is the computer name or IP.

    I don't have a photographic memory containing all of the hundreds of PC on my network, and which container they're in within the VENM console. Armed with the user's PC name (or possibly IP?) It would be a great time saver to be able to input this into a search function and have the console automatically bring up that machine & display it in the console, ready for connection, etc.

    Someone also mentioned a feature to search for a machine via "logged on user" - This would be very useful, as sometimes the "Asset tag" can often be incorrect or missing from the outside of the computer, and users can often not have access to the Control panel in order to obtain the computer name, or simply not really know how to do this, even if you walk them through it over the phone.

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