Bozteck VNCScan Community

Steve,

Could you document the sequence for lookup and use of username and passwords. There are several different levels and locations for storage of several usernames and passwords. Some are VNC some are windows RDP some are windows admin use and some appear to be duplicates. I'm having trouble getting the login to work right, it seems to be only using the Preferences level in some cases. 
   

Thanks,

Greg

My sentiments exactly. I'm having all sorts of problems trying to use the VNCScan Console to push out Ultra or RealVNC, and I'm very confused as to where I'm supposed to put in credentials, and how this effects putting in credentials elsewhere. I've tried pusihing out VNC to over 50 machines, and at this stage can only successfully remote to about 8 of them? I have some machines return the error "Connection refused" with UltraVNC installed, only to suddenly connect once Ultra is uninstalled and RealVNC4 is pushed out. Other times neither flavour allow connection, returning the error "Connection refused"  or "Failed to connect to server". This is despite physically going to these machines and checking that the firewall is off, both machines can ping each other, and that I've started the VNC service before attempting to conect. I've even tried adding both the 5800 & 5900 ports to the XP firewall exceptions list, even though the firewall is off, just in case this makes a difference, but still no luck?

Sometimes Fastpush returns errors advising "Access Denied" when trying to access local shares on the target machine, even though in the VNC install profiles I've created I've entered the domain admin username and pasword under "Use alternative log in credentials". I've also tried letting it run under my own username and password (I'm a member of domain admins) and also tried entering the local machine administrator username & password just in case that works, but to no avail.

I've recommended to my Manager that we purchase this program based on my initial success with it,(before everything stopped working) thinking it would be a godsend in terms of automated VNC installation and centralised remote management of our computer fleet. However, now I'm having serious doubts, as I need the thing to "just work", push out VNC, and let me connect to the target PC. I understand no prgram can be configured to work ut of the box with every single network, but the whole thing seems far to much effort for no result so far? Can anyone advise what I might be doing wrong?

I agree.  This is the single most confusing part of VNCScan for most people.  I will construct a document and/or video explaining the hierarchy as well the difference between VNC saved passwords and Windows login information.

In short, the Windows alternate login information uses the saved info in the following order:

1. Computer properties
2. Group properties
3. Program Preferences

That's the general order of settings preferences for just about everything else in VENM, also.

I'd like to do an entire video webcast covering every tip and trick that I have accumulated to help with authentication issues in Windows.  Thanks to recent OS service packs and overactive desktop security software, there are lots of opportunities for authentication issues when managing computers over the network.

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Thank you,

Steve Bostedor