Email is been a major problem the past few years. Spam filters are proving to be just as much of a headache as the spam that they are trying to filter out.
When you place an order for VENM licenses, the registration information is sent to you through email from an email address at vncscan.com. Google hosts our email so the reverse DNS resolves to something like “an-out-0708.google.com”. This mismatch between domain names triggers a lot of low end spam filters into thinking that the email is junk.
This wouldn’t be so bad if it would just quarantine the email and notify the user that things are awaiting review in a quarantine. What’s happening, however, is that the registration email gets bounced back to our system as “rejected” and the customer never knows that the email was ever sent.
Typically, this results in a very angry customer contacting us to notify us of our failure to deliver their product. We strive for extreme customer satisfaction so this is a very big issue to me. We’re looking into new ways to deliver serial numbers, but in the meantime, here are a few tips to make sure that you get your registration email right away.
First, make sure that you “whitelist” the entire vncscan.com domain in your junk email filters. How to do this depends upon your spam filtering system.
If you’ve been emailing us over and over with no response, it is definately because something is blocking our email. Here’s a way to test this out:
- Open a gmail account if you don’t already have one
- Send an email to email@example.com with your order number and question
- Check that account for a response
If you already have a gmail account, you may be able to catch me in a gtalk chat. My personal email address is sbostedor at the vncscan.com domain. Of course, I don’t want to post it here in the entirety to avoid spam crawlers.